BetCity was made with only one goal in mind: to provide a fun and approachable casino and sportsbook experience for all casual bettors. The website may not be the best in the industry, but it has been around for more than a decade and continues to provide casual bettors a fun and engaging experience.
BetCity was established in 2007 to revamp the international betting market by introducing a platform that was both easy and fun to use by the average person. What followed was a decade full of ups and downs, and throughout the years, BetCity had managed to fulfill its promise of providing its customers with value.
However, even with BetCity’s acquisition of smaller casinos and sportsbooks, and its focus on the beginner-level bettor, the sportsbook has struggled to retain old customers because it doesn’t seem to provide professional-level betting or something that seasoned bettors would love.
While the sportsbook does allow for high-stake bets in its VIP program, which was recently introduced to retain old customers who had become accustomed to the betting-culture, it still struggles to maintain its old userbase as they tend to either move on to other sportsbooks or “fall victim” to account-specific problems that result in account holds and blocks.
BetCity has a mobile-optimized website that works just as well as its desktop version. The website is designed to work on all devices and is optimized for older devices as well. Whether you access the site from your phone, tablet, or phablet, you will likely experience a smooth website with good navigation and a familiar design direction. We tested the website for bugs and crashes but did not find anything that might take away from the customer experience.
The desktop version of BetCity is designed to please people who would rather visit the website on their laptop or desktop PCs. The website is optimized for Mac and PC browsers, meaning that you can expect a flawless experience regardless if you access it from Safari or Chrome. The desktop experience is similar to its mobile experience, but BetCity takes advantage of the extra screen space to put up informational banners and other fun design elements. Out of the two versions, though, we would pick the mobile version to be the best.
The bonus program for BetCity is middling. We were disappointed to find bonuses only in the form of free plays or free bets. On top of this, you only get up to $100 in free plays or bets, which is quite low when compared to other sportsbooks in the same tier.
There is a dedicated VIP program for high-stake bets, which may appeal to some players, but with average odds, people might not want to take their chances in the VIP program, but it is a good addition to have for people who want to test the waters by betting more.
There are several reload bonuses and promotions around the year, so players can expect to be pleasantly surprised throughout!
BetCity has all of the major and minor sports leagues that you would expect. The sportsbook focuses a lot on American sports, but it is a pity that the North American region has restricted access to the site. The sports range from the mainstream like football and basketball to even niche categories. We were pleased with BetCity’s catalog but would wish for them to keep expanding to include non-sport categories as well.
You can find decimal and fractional odds at BetCity. The sportsbook has average-quality odds that sometimes would be at par with the industry standards giving a chance for new players to bet like the pros but with a simpler platform that is fun and easy to use. The major sports categories might even see better odds than competing websites which is a huge plus for beginner-level bettors.
The casino section has all the games that one could wish for. With all the famous and mainstream gaming software, you can expect a fun experience at BetCity casino. The casino games are optimized for mobile use, and you will hardly run into server crashes or technical glitches. We tested this section for 5 hours and found no issues, so it is safe to say that BetCity is providing its users with a stable experience.
The poker room has adequate tables and fun games that would keep the average poker player happy. If you want anything more than the basics, then you might want to check out other sportsbooks. We enjoyed our time at BetCity Poker but would wish for them to evolve this space to include more games for a wider palette of users.
BetCity does not seem to provide a live dealer experience which can come as a shock since the sportsbook has been operating for more than a decade now. This lack of focus on the dealer section makes us think that BetCity wants to keep customers focus on only its sportsbook rather than the casino products.
eSports is exploding in popularity all over the world, and with so many people getting familiar with this industry, it is hard to avoid it. We were pleased to find the eSports section at BetCity. The sportsbook has done quite a lot of work in this category, as is evident by its quality of odds and amazing catalog of events and games.
There are a lot of deposit methods available for BetCity. You can choose from many ranging from credit cards, direct deposits, and more. There isn’t any dedicated payment gateway for cryptocurrency, which is a bummer since most other sportsbooks in the same tier will offer Bitcoin support with zero fees and instant process times.
The withdrawal methods at BetCity are plenty as well. You can expect to get your funds out in all the conventional ways. There is support for niche gateways as well. People who use Skrill or Neteller can also withdraw their winnings using either of these payment gateways. The processing time ranges from a few days to weeks, depending on your account status, though. If there is a pending account hold, you can expect delays that can go up to a month, in the case of some users.
BetCity has 24/7 support services, but it may lack in the live chat section as we experienced a lot of wait time during our testing. The support staff was well-trained and handled all our test requests in a timely and informative manner.
BetCity is known as the beginner-level sportsbook by many people. The sportsbook has been around for decades and has been providing players with a fun and engaging betting platform, unlike other same-tier sportsbooks. There have been a few complaints against the sportsbook, and people are generally divided in their opinion when it comes to BetCity.
There is no dedicated subreddit support staff, but you can easily find a few posts about the sportsbook. Most of these posts are regarding individual support tickets or inquiries into the sportsbook’s reputation and policies.
Yes. This is a legit website for all sports bettors.
No. BetCity does not operate in the USA for now but has plans to expand its business once it gets registered in the country.
Depending on your withdrawal method, it can take up to a few days or even several if there is an account-hold.
No. You will only pay taxes according to the state that you reside in. BetCity will only charge according to its fee policies which you can read about on their website.
Yes. While there is no dedicated mobile application, you can place all bets using the mobile-optimized website.
No. Since BetCity does not operate in the USA, it will not report to the IRS. It is, however, looking to expand into the USA, so it will likely report to all relevant authorities as required by the law.
Depending on your taste and preferences, BetCity can either be an average or bad sportsbook for you. If you are a beginner, then you could try your luck at BetCity.
BetCity has been providing its beginner-level customer base with exactly what they want: a casual and fun betting experience that can be enjoyed by even the average bettor.
